Continuous Quality Improvement future at WSUSOM
Our Continuous Quality Improvement goals include becoming a Malcolm Baldrige National Quality Award organization. The purpose of the Malcolm Baldrige framework is to bring quality to an organization through three questions within seven categories: Is your organization doing as well as it could? How do you know? What and how should your organization improve or change?
Baldrige Criteria Commentary (Education)
- Leadership
- Strategy
- Customers
- Measurement, analysis, and knowledge management
- Workforce
- Operations
- Results
Resources
- Framework Overview
- The Role of Core Values and Concepts
- From Fighting Fires to Innovation: An Analogy for Learning
- 2019-2020 Baldrige Framework Steps Toward Mature Processes