CQI transparency
Background and Business Need
A continuous quality improvement (CQI) culture is essential for any organization that wants to remain competitive and provide high-quality services.
- Operational Excellence
- Data-Driven Decision Making
- Continuous Improvement
Builds trust and confidence. When stakeholders know they are being kept informed about the organization's progress and that their feedback is valued, they are more likely to trust and support the organization. This is especially important for stakeholders who have a vested interest in the organization's success
Enables early identification and resolution of problems. Continuous feedback and transparency can help identify and resolve problems early on before they have a chance to cause major issues. This is because stakeholders are often the first to notice problems, and they can provide valuable insights into the root cause of the problems and how to fix them.
Improves decision-making. By considering the feedback and input of stakeholders, organizations can make more informed and effective decisions. This is because stakeholders have a variety of perspectives and expertise, which can help organizations see the big picture and identify potential improvement opportunities.
Promotes innovation and continuous improvement. Continuous feedback and transparency can create a culture of innovation and continuous improvement within the organization. This is because stakeholders are more likely to share new ideas and suggestions when they feel that their input is valued and that their ideas can be implemented.
Increases stakeholder engagement and satisfaction. When stakeholders are kept informed about the organization's progress and when they have a chance to provide feedback, they are more likely to feel engaged and satisfied with the organization. This is because they feel like they are a part of the organization's success and that their voices are being heard.
Overall, providing continuous quality improvement feedback and transparency to stakeholders is essential for building trust, improving decision-making, and promoting innovation and continuous improvement. It can also lead to increased stakeholder engagement and satisfaction.
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In-process projects
Curriculum Management Committee retreat
Support area Curriculum Management Committee Status In-progress Priority None Estimated date of delivery TBD Completion status 20% Description CMC retreat planning Notes
LCME dashboard
Support area Assessment, Accreditation and Continuous Quality ImprovementStatus In-progress Priority None Estimated date of delivery TBD Completion status 65% Description Information board to describe the purpose of the LCME and the status of each element Notes Project Deferred to Rob II
Step Prep 1 Year 1
Support area Academic Advising Committee Status In-progress Priority 2 Estimated date of delivery TBD Completion status 99% Description Process mapping Notes COMPLETED 10/11/17
Awaiting AAC Approval. Sent to Dr. Baker for Approval
ILIOS Course packet - Course objectives
Support area Assessment, Accreditation and Continuous Quality Improvement Status In-progress Priority 1 Estimated date of delivery TBD Completion status 0% Description Notes Project is on hold until after the retreat
PED project
Support area Assessment, Accreditation and Continuous Quality Improvement Status In-progress Priority 1 Estimated date of delivery TBD Completion status 0% Description Notes No movement - Dr. Friday pending according to RDS
Project needd to go to CMC for review -
Completed projects
Branding the Curricular Affairs office
Support area Curricular Affairs Status Complete Completion Date 10/24/23 Description - Provide clear guidance to students about the office's structure and responsibilities.
- Enhance student understanding of the office's role in supporting their academic and administrative needs.
- Foster a sense of awareness and engagement among students regarding the office's services and procedures.
- Streamline communication and collaboration between students and office personnel.
- Cultivate a culture of transparency and openness regarding the office's operations.
These alternatives emphasize enhancing student understanding and engagement with the office's functions, contributing to organizational clarity.
UME customer service standards
Support area Curricular Affairs Status Complete Completion Date 10/24/23 Description - Set standards surrounding office days/hours, meeting request processes, call transfers, signage, response times, and staffing.
- Set clear service expectations for all offices to ensure that all students have equal access to our services.
- Identify and eliminate all accessibility barriers to ensure that all students can fully participate in our programs and activities.
- Provide training for all staff on accessibility to ensure that they are knowledgeable and capable of providing accessible services to all students.
Office staffing
Support area Curricular Affairs Status Complete Completion Date 10/24/23 Description - Staffing 5 days per week (including lunch hours) to ensure comprehensive coverage and address the needs of students across all departments.
- This proactive step builds upon the positive feedback received regarding the student affairs model, demonstrating a commitment to fostering an accessible and supportive environment for all students.