Continuous Quality Improvement reference materials

• CQI methods

  Here are two Methods and tools you cause to solve problems within your organization: 

  • PDSA Model – Plan Do Check Act 
  • DMAIC Model – Define Measure Analyze Implement Control 
• What are the quality tools you can use?

  Why is knowing how to use the right tool important in CQI? 

  The seven QC tools are: 

  • Stratification (Divide and Conquer) 
  • Histogram. 
  • Check Sheet (Tally Sheet) 
  • Cause-and-effect diagram (“fishbone” or Ishikawa diagram) 
  • Pareto chart (80/20 Rule) 
  • Scatter diagram (Shewhart Chart) 
  • Control chart

  How to use a Demolition Hammer Properly (subtitles) - By Eggy Small 

• Additional reference materials

  Where to learn more about Quality Tools? Below is a book that talk about quality tools and how and when to use them: 

  The Quality Toolbox, Second Edition 
  Nancy R. Tague 
  Softcover, 584 pages, Published 2005 
  ISBN: 978-0-87389-639-9 

  If you want to learn more about Quality Here are two websites that are very useful  

  • Learn About Quality - Topics A-Z 
  • Institute for Healthcare Improvement – Quality Improvement Essentials Toolkit 
• Data Driven Decision Making (DDDM) & Key Performance Indicators (KPI) Metrics

  Metrics and KPIs Should Drive the Right Behavior - Solutions360 Inc. 

  Here is a paper from EAB, Education Advisory Board regarding:

  Selecting Core Performance Metrics 
  Filtering Process to Identify Administrative Unit 
  Measures and Strategies for Triggering Action 

  Project Director John Workman, PhD; Contributing Consultant Kimberly Rose; Design Consultant Stefanie Kuchta; Executive Director Melanie Ho, PhD 

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